Updated October 2026
32 sec watch
In short
Ask every company the same 5 things. Is the price based on the finished design, or is it a guess? Who actually fits it, their own team or whoever is free that week? Are the units rigid or flat pack? Where can you see and touch the quality before you commit? And what happens if you change your mind about the layout? A decent company will have a good answer to all 5.
In this video
- Ask whether the price is based on the finished design or is just a guess.
- Ask who fits it: the company's own team, or whoever is free that week.
- Ask whether the units are rigid or flat pack.
- Ask where you can see and touch the quality before you commit.
- Ask what happens if you change your mind about the layout.
What is said in the video
If you're out getting kitchen quotes at the moment, ask every company these five things, us included. One, is the price based on the finished design or is it a guess? Two, who's actually turning up to fit it, your own team or whoever's free that week? Three, are the units rigid or are they flat pack?
Four, where can I actually see and touch the quality before I commit? And five, if I change my mind about the layout, what happens? Any decent company will have good answers to all of those questions and if they get a bit cagey, well that tells you something doesn't it?
This video is part of our guide, Bespoke or high street kitchen?, which goes into more detail.
Want to see it for yourself? Visit the showroom in Layer Marney, or browse all our kitchen videos.